I’m often asked how and why I ended up developing my Cooper Management Model™ in a way that captures the best of several business principles into one highly successful system.
The model was developed to make an organization far more efficient and effective. When I was police chief I needed more officers and a larger budget due to increased activity and population growth. But the challenge was, we were in a down economy at the time so I knew any budget request for additional resources would be denied.
- Lean Six Sigma – the elimination of suboptimal processes and systems, freeing time and costs.
- Business Intelligence as a Decision Support System – take many of the existing databases in a public safety organization and create a set of graphics-rich reports that would allow for more focus and deployment of resources and improve departmental performance through fact-based decisions.
- Community Involvement – as a supplement to Community Oriented Policing and Problem Oriented Policing – it is important to engage the community by neighborhood to reduce the burden on the department by attacking demand rather than supply.
- Predictive analytics – leverage the crime data gathered to establish a simple to use predictive model that forecasts with statistical probability the next crime in a series of crimes.
- Value Proposition – how to report to the community and local government the real value the department provides using the formula Benefits minus Costs.
As the model was developed it also became clear that it would be applicable to other organizations with a few minor tweaks, regardless of its type or size. Once implemented and used, the benefits of the model became obvious and included:
- Ability to Offer Faster Service
- Improved Quality of Services
- Reduced Costs to Offer Services
Many organizations are already using the individual parts of the Cooper Management Model™. The organizations who have and continue to use the model are generating successes that are substantial and rewarding, both internally and externally, financially, politically, and culturally. As an organization that is a part of a community, you are an influencer. You provide value – now it’s time to evangelize that value.